Shipping policy

Shipping Policy

Made-to-Order Products

Collectors Threads products are made to order. This means your item is produced after your order is placed, which helps us create each product specifically for you.

Processing and Production

Most orders require approximately 2 to 5 business days for production before they ship. Production may take longer during holidays, promotions, or other high-volume periods.

Processing time is separate from shipping time. Delivery estimates shown at checkout begin after production is complete and the order has been handed to the shipping carrier.

U.S. Shipping

Shipping rates are displayed at checkout based on the products in your order and the available delivery options.

Qualifying U.S. orders with an eligible merchandise subtotal of $40 or more receive free standard shipping. Eligibility is determined at checkout. Orders below the free-shipping threshold will be charged the shipping rate shown at checkout.

Free shipping applies to standard shipping within the United States only.

International Shipping

International shipping rates are calculated and displayed at checkout based on the destination and the products ordered.

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country. These charges are not included in the product price or shipping amount paid to Collectors Threads.

Customs processing may delay international deliveries. Collectors Threads cannot control or guarantee customs processing times.

Delivery Estimates

Delivery dates provided at checkout or in tracking information are estimates and are not guaranteed. Carrier delays, severe weather, holidays, customs processing, and other circumstances outside our control may affect delivery.

Tracking

When tracking is available, you will receive an email with tracking information after your order ships. Tracking information may take up to 48 hours to update after the shipping carrier receives the package.

Split Shipments

Some products may be produced or shipped from different facilities. If your order contains multiple items, they may arrive in separate packages and at different times. You will receive tracking information for each shipment when available.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us as soon as possible at collectorsthreads@gmail.com.

We will try to update the address before production or shipping begins, but changes cannot be guaranteed. Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, contains a printing defect, or includes the wrong item, contact us at collectorsthreads@gmail.com with your order number and clear photos of the item and packaging.

For packages that appear to be lost in transit, contact us as soon as possible and no later than 30 days after the estimated delivery date. We will review the tracking information and work with our fulfillment partner and shipping carrier to help resolve the issue.

Order Changes and Cancellations

If you need to change or cancel an order, contact us within one hour of placing it. Because products are made to order, we cannot guarantee changes or cancellations after production has started.