Refund policy

Return and Refund Policy

We want you to feel good about what you ordered. Please review the policy below and contact us at collectorsthreads@gmail.com before returning any item.

U.S. Size and Color Exchanges

Customers in the United States may request one complimentary size or color exchange within 14 days of delivery.

The item must be unworn, unwashed, and returned in its original, resellable condition. After approving the exchange, Collectors Threads will provide a prepaid return shipping label and instructions for sending the item back.

Your replacement will be sent using standard shipping after the returned item has been received and inspected.

Each order is eligible for one complimentary size or color exchange. Items that have been worn, washed, damaged after delivery, or returned without prior approval are not eligible.

International Exchanges

International customers may request a size or color exchange within 14 days of delivery. Unless applicable law requires otherwise, international customers are responsible for return shipping and the cost of shipping the replacement item.

Customs duties, import taxes, and related fees are nonrefundable.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery.

Include your order number, a description of the problem, and clear photographs showing the affected item. If the claim is approved, we will arrange a replacement or refund at no additional cost.

Please do not return a damaged or defective item unless we ask you to do so.

Lost Packages

If your package has not arrived by its estimated delivery date, contact us within 30 days of that date. We will review the tracking information and determine whether the order qualifies for a replacement or refund.

Cancellations

Orders may enter production shortly after they are placed. Contact us immediately if you need to cancel or change an order.

Cancellation requests submitted within 15 minutes may be approved if production has not started. We cannot guarantee changes or cancellations after an order enters production.

Incorrect Addresses and Unclaimed Orders

Customers are responsible for entering a complete and accurate shipping address. Additional shipping charges may apply when an order must be resent because of an incorrect address, an unclaimed package, or a customs-related return.

Nonreturnable Items

Gift cards, personalized products, and items marked as final sale cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

European Union and Other Statutory Return Rights

If an order is shipped into the European Union, the customer may have the legal right to cancel or return the order within 14 days of receiving it without providing a reason.

Returned items must be unworn, unused, and in their original condition. Proof of purchase is required. Unless applicable law requires otherwise, the customer is responsible for the direct cost of returning the item.

Customers outside the United States are also responsible for replacement shipping on voluntary size or color exchanges unless applicable law requires otherwise.

Nothing in this policy limits any rights provided under applicable consumer law.

Refunds

We will notify you after receiving and inspecting an approved return. If a refund is approved, it will be issued automatically to the original payment method within 10 business days.

Your bank or payment provider may require additional time to process and post the refund. If more than 15 business days have passed since we approved your refund, contact us at collectorsthreads@gmail.com.